Just plain useless

My contract was due for an upgrade on the 21st of November 2015. I went to VodaShop in Mandela Square on the 23rd where Gideon helped me. He couldn't locate my details on the system. Gideon said my details were deleted off the system, however after speaking to H/O he said it was migrated to another system (3D) and that I should come back the following day as everything will be sorted and I will be able to do the upgrade. <br> On the 24th I went back to Vodashop and was helped by Gugu. Gugu has been very helpful, however she had to take in my documents and manually submit them to Vodacom as the outlet cannot do the upgrade as hey do not have access to 3D. It took Vodacom until yesterday 30 Nov to load the details and prepare the quote. <br> The quote is wrong and it doesn't make sense, yet Gugu has tried to get clarity and I have tried to get clarity on the quote, however we are not successful or able to speak to any one at Vodacom. I have been sent from pillar to post only to hear that the direct upgrade call centre is unavailable. All I want is for some one to phone and explain the quote to me as the figures don't add up.