HVdM
Hein Van der Merwe

1 reviews | Active since Apr 2011

13 Dec 2016, 12:58

Just plain bad service

<p>For the last 6 months, I have been (at random) restricted to view websites. Any websites. It either gives me error messages saying connection refused, or it gives me a page that says I am restricted to view "this" website. I have logged three (unanswered) calls now and have gone to Vodacom shops in both Pretoria and Cape Town SEVERAL times. My last visit to a Vodacom shop lasted over two hours. When I do go to Vodacom shops, they say I should phone customer care. When I phone customer care (which has also been SEVERAL times), they say I should go to Vodacom shops. Vodacom is rotten with incompetence.</p>

0
Replies (1)
Vodacom
Vodacom's reply13 Dec 2016, 14:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team