1 reviews | Active since Aug 2016
Just pay and shut up cause we are certainly not listening
<p>I have a Vodacom ****le on contract. About three months ago, on the first day of the month, I received my 3gigs monthly data. At about 11 o'clock that same morning, I was notified that I had run out of data. I was amazed, as I had disabled all updates on both my laptop and cell phone. I went to Vodacom in Hartbee****rt where I was kept waiting for far over an hour as the consultant spoke to about five different people. She was transferred from one to the other and eventually told me that there is no one that can help me to find out how 3gigs of data were depleted in a few hours' time. A few years ago I used my upgrade to get a phone for my Mister. He now gets SMS's sent to his phone, notifying him of the data he has received. I have since had exactly the same thing happen to me every month. I have tried phoning myself, but I was also just transferred from the one to the other without any help. I have spent around 15 hours in Vodacom outlets and still no one at Vodacom is even trying to find out where this data just disappears to. I must just keep paying for someting I'm definitely not getting.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
