Just Painful

<p>As is the usual story when dealing with Vodacom, I am left disappointed and beyond irritated. Every single time I deal with Vodacom it is a painful experience. 3 days ago I did an online order for a new cell phone. Lee Ann, phoned me and we did the necessary stuff over the phone, whereafter she advised me that my application was sucessful and I would receive my order within the next few days. Knowing that I always struggle with Vodacom, I checked online to see the status of my order. An can you believe it, "NO OUTSTANDING ORDERS"... So I phoned Vodacom. 6 people later, and all I am being told is, that it is a new system and they can't actually see what is going on with my order?? In total I have now wasted nearly an hour of my day trying to resolve this, to no avail because your customer care is actually "customer don't know, don't care". Please can someone resolve this.</p>