FJ
Frank J

1 reviews | Active since Aug 2011

30 Oct 2016, 13:27

Just not interested

<p>Previous complaint no feedback recieved</p> <p>https://hellopeter.com/vodacom/reviews/nightmare-sim-swap- ********** </p> <p>So I finally sorted out the problem MYSELF no thanks to you and the problem was caused by your system causing me to go into prelegal for R0.91c. When having my SIM swapped they could not do it on prepaid even though the store confirmed with the Vodacom call centre that it was in prepaid. So I had to get a contract SIM which was R50 more more than the prepaid as prepaid is R20 and contract (which I am not on) R70. You owe me R50 and forget about all the inconvenience you have caused me. How about an apology and acknowledgment of your wrong doing, a week later still no call as you promised. </p>

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,