SZ
Stephan Z
1 reviews | Active since Oct 2014
06 Aug 2021, 13:13
Just No. You don't do this to your existing customers
Absolutely horrible service. Upgraded my contract online only to wait 3 weeks and then get informed that my order has been cancelled by the "system" and that I won't be getting my device. This has been absolutely the most horrible customer experience I have ever had. requested manager callbacks and every agent "escalated" to their manager for a callback which never happens. I will never in my life ever advise someone to ever take out a contract with Vodacom ever again. I will also be cancelling all contracts I have with them at the time of expiration.
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Replies (2)
Vodacom's replyOfficial
06 Aug 2021, 14:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Aug 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SZ
Stephan Z's updateReviewer Update
11 Aug 2021, 13:46Just to those who are reading this review or Vodacom themselves. Please note these copy and paste replies only make it seem like they are taking your query to heart. No one has contacted me since. Not even an attempt to retain a customer with a goodwill deal or even to apologize in person. No... dead silence. Frightening how little Vodacom cares about their customers.
SZ
Stephan Z's update11 Aug 2021, 13:46
Reviewer Update
Just to those who are reading this review or Vodacom themselves. Please note these copy and paste replies only make it seem like they are taking your query to heart. No one has contacted me since. Not even an attempt to retain a customer with a goodwill deal or even to apologize in person. No... dead silence. Frightening how little Vodacom cares about their customers.