Just no feedback what so ever

I have placed 2 complaints on this very portal , one abut my data magically disappearing at the turn of midnight on the 1 October 2017 , when the bundle was on bough ton september. And the other about the wrong date I noticed on my upgrade date on the vodacom app.

I have had no response . I get a mail asking me to divulge very personal details including my actual banking details, name ID number etc... to a mail box for anyone who has access to it. That great security !!!!

I will approach the ombud if I can ... it is just pathetic