1 reviews | Active since Mar 2015
JUST NO END TO ****PY SERVICE DELIVERY!!
<p> No worries, your query is being escalated and the upgrade reversal will be completed within 3 to 7 working days. All is sorted they said. Well it's month #3, and nothing has been done. Sick to my stomach. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
Our Retentions department have advised that this query has now been resolved and the upgrade has been reversed. Please call *** should you require further assistance with this.
Regards,
Vodacom Consumer website Team
Good day,
Our Retentions department have advised that this query has now been resolved and the upgrade has been reversed. Please call *** should you require further assistance with this.
Regards,
Vodacom Consumer website Team
Thought I would update you guys, since you don't have any clue regarding after sales service etc, the reques has not been actioned. My contract has not reversed to the original call/data plan.
Thank you as well for just showing the lack or not resolving the query. A ****** could probably have done it in real time. However, shows me that lack of commitment, ownership and customer satisfaction is clearly on par with your work ethic, which is bench warmers. Clearly stupidy reigns supreme in your organisation. As a communication giant you can't even communicate internally. Joke and a circus at the expense of paying customers.
Now lets see if anyone is going to respond telephonically.
Thought I would update you guys, since you don't have any clue regarding after sales service etc, the reques has not been actioned. My contract has not reversed to the original call/data plan.
Thank you as well for just showing the lack or not resolving the query. A ****** could probably have done it in real time. However, shows me that lack of commitment, ownership and customer satisfaction is clearly on par with your work ethic, which is bench warmers. Clearly stupidy reigns supreme in your organisation. As a communication giant you can't even communicate internally. Joke and a circus at the expense of paying customers.
Now lets see if anyone is going to respond telephonically.