Just no care at all. Lies and misleading contracts

Been with vodacom for a few years, no complaints on cellular.

I signed up for fiber and specifically asked for month to month. Like a ***** I did not check the contract and they sent me a 12 month contract. The internet has been shocking for 6 months. I make my living online so this has really hurt my business.

I went to cancel on the 12 on June only to find out that despite my requests I was put on 12 months. I asked them to resolve this so I could cancel.

I have phoned and emailed probably over 10 times with the same answer of it being escalated. My account continues to be debited.

I have been paying for months 100mb fiber which is not cheap and I have not been getting what I paid for.

I called yesterday and said I would stay on the line until my complaint was resolved. The call dropped and I was not called back.

Does someone know the relevant ombudsman? Firstly I was **** to about my contract term, second I have not been receiving my promised internet and thirdly no one wants to help.

The operators for the most part were trying to help but were powerless. The person "handling my case" I have emailed and asked to call me. We are almost a month later and vodacom continues to take my money

Now I will be charged cancellation IF and WHEN they decide to act.

If someone can let me know the Ombudsmans contact details please. I have tried my best to resolve this with vodacom but they dont care that A) I am paying for something I am not getting and B) Lost income owing to their service.