Just look for another service provider and save yourself time and energy

If there was a negative star rating I'd give them that rating. Just consider another service provider because you will lose your time on earth on the phone basically begging them to restore connectivity that you pay for. They'll tell you about 48hrs turn around times which you'd have to chase them for because they will not attend to your issue within those time lines anyway. Also, apparently their terms and conditions state that the consultant assisting you at the time cannot provide you with their name and surname .