1 reviews | Active since May 2011
Just informing you
<p>I upgaded my Vodacom Wi-Fi contract on 20 May 2017. I paid my June contract as per normal, and when I received my July invoice, it is suddenly R60.00 more than my contract amount. I contacted Vodacom though their website on 3 July 2017 and asked that they phone me because I have a query. The automated response stated that someone will get back to be within 24 hours. it is 8 July today, and I no one has contact me yet.</p> <p>Vodacom, I am hereby informing you that I will not be paying the ******* addition to my contract amount. I will be paying all my contracts by EFT before the due date, like I have been doing over the past 8 years, but as with the one cent that you kept adding to my previous contract every month, I will not pay this additional amount as this is not the amount that I agreed to on the contract that I signed.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
