Just ignoring customers!

So this will be my 2nd time complaining about Vodacom this month due to the manner in which their fibre installations and connections are handled, terrible customer service!

Refer to my complaint below about the fibre installation, which has since been resolved after I had to revert to Hellopeter! https://www.hellopeter.com/vodacom/reviews/****-service-delivery- **********

Anyway, back again...

So on the 21st of November I contacted Vodacom to migrate my line speed from 20mbps to 50mbs and accepted the sales order immediately and that is where it all stopped. No updates, nothing! I was told it will be done within 2-3 days and still waiting.

I have been doing numerous follow-ups and a lady by the name of Kim even escalated the matter twice and nobody from Vodacom bothers to revert back. I phoned your Fibre call center and they cannot tell me anything.

My initial installation's sales order is also still open after we have been utilizing fibre for the last 2 weeks, SO181 ********** 61.

I am also trying to figure out when my first debit order will be and the amount and nobody can give me that info, they just state my original SO needs to be closed first as it is also holding up my migration request?

This morning I sent a mail to Vodacom to just cancel everything to maybe try and get a response, still nothing???

I've had it with Vodacom!