1 reviews | Active since Jul 2016

15 Dec 2016, 14:23

JUST HAD ENOUGH!!!

<p>I was a client of Altech Autopage. I was moved over to Vodacom in March 2016.</p> <p>I have been trying to sort the wrong monthly installment since Jun 2016 without any joy!!</p> <p>This morning I spend 59 minutes on the phone trying to find out what has happened to my query. Since I used my phone with MTN airtime I used up all my airtime and still not sorted!! SERIOUSLY</p> <p> </p> <p>Vodacom is deducting the wrong installment !! I have sent in my contract on 2 occassions and still nothing.</p> <p>The more I type here the angrier I become as this is a simple matter that just cant be sorted. Is there anyone in Vodacom that can read and understand a contract from Altech Autopage as I was supposed to be moved over to Vodacom using the same contract and monthly fees yet Vodacom "understands" it their unique way (stated very sarcastically) </p> <p> </p> <p>After my airtime ran out and yes I did give the consultant Siyabonga Mchunu my MTN number, I am still waiting for someone to call me back.</p> <p>Perhaps the Consumer Protector needs to be informed of the ********* behaviour of Vodacom!! </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2016, 15:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update17 Dec 2016, 18:45
Reviewer Update

Still no contact.

Please contact me on ********** 934