JUST HAD ENOUGH!!!
<p>I was a client of Altech Autopage. I was moved over to Vodacom in March 2016.</p> <p>I have been trying to sort the wrong monthly installment since Jun 2016 without any joy!!</p> <p>This morning I spend 59 minutes on the phone trying to find out what has happened to my query. Since I used my phone with MTN airtime I used up all my airtime and still not sorted!! SERIOUSLY</p> <p> </p> <p>Vodacom is deducting the wrong installment !! I have sent in my contract on 2 occassions and still nothing.</p> <p>The more I type here the angrier I become as this is a simple matter that just cant be sorted. Is there anyone in Vodacom that can read and understand a contract from Altech Autopage as I was supposed to be moved over to Vodacom using the same contract and monthly fees yet Vodacom "understands" it their unique way (stated very sarcastically) </p> <p> </p> <p>After my airtime ran out and yes I did give the consultant Siyabonga Mchunu my MTN number, I am still waiting for someone to call me back.</p> <p>Perhaps the Consumer Protector needs to be informed of the ********* behaviour of Vodacom!! </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still no contact.
Please contact me on ********** 934
Still no contact.
Please contact me on ********** 934
