MN
Mzuvukile N
1 reviews | Active since Jul 2021
07 May 2026, 14:13
just got ****med by vodacom and can share all the evidence
just got ****med by vodacom and can share all the evidence, the invoices and bank statements i paid for vuma fiber services vodacom didnt deliver, i have 2 1 month old unaswered tickets on vodacom fibre/prepaid dashboard, their call center is a mess they acknowledge the payment but cant solve the problem
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 May 2026, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 May 2026, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MN
Mzuvukile N's updateReviewer Update
17 May 2026, 09:53Just an update to everyone following this matter:
On 8 May 2026, I received a call from Vodacom regarding the rating issue. I was asked to submit supporting details, including the last 4 digits of the card used and the relevant reference numbers. I submitted everything requested and I am currently waiting for feedback.
Unfortunately, this has happened before — a solution gets initiated but is never fully resolved. At the moment, I have been informed that my service may be disconnected within 3 days unless payment is made.
Since it has only been 5 days since the latest engagement, I will wait and see how this case progresses. I will continue updating everyone here and will also start attaching all supporting proof and communication records as I seek further advice and assistance.
Thank you to everyone following and advising on the matter.
MN
Mzuvukile N's update17 May 2026, 09:53
Reviewer Update
Just an update to everyone following this matter:
On 8 May 2026, I received a call from Vodacom regarding the rating issue. I was asked to submit supporting details, including the last 4 digits of the card used and the relevant reference numbers. I submitted everything requested and I am currently waiting for feedback.
Unfortunately, this has happened before — a solution gets initiated but is never fully resolved. At the moment, I have been informed that my service may be disconnected within 3 days unless payment is made.
Since it has only been 5 days since the latest engagement, I will wait and see how this case progresses. I will continue updating everyone here and will also start attaching all supporting proof and communication records as I seek further advice and assistance.
Thank you to everyone following and advising on the matter.
MN
Mzuvukile N's updateReviewer Update
17 May 2026, 09:57" At the moment, I have been informed that my service may be disconnected within 3 days unless payment is made." let me corrrect this part, the countdown is 3 days on the app before im disconnected unless i pay which is what i did last month i paid to remain connected while the company owes me.
MN
Mzuvukile N's update17 May 2026, 09:57
Reviewer Update
" At the moment, I have been informed that my service may be disconnected within 3 days unless payment is made." let me corrrect this part, the countdown is 3 days on the app before im disconnected unless i pay which is what i did last month i paid to remain connected while the company owes me.