MM
Morne M
1 reviews | Active since Dec 2023
11 Dec 2023, 16:22
Just give me the deal, as advertised. Nothing more, nothing less!!!
It is now more than a month, more than 10 calls and 11 e-mails. Vodacom advertised an upgrade deal in their national Catalogue. I want to do the deal, but now they cannot process it, as advertised. They want to offer me less, for more money!! How stupid??? Bunch of ******. Just give me the deal as advertised!! No manager wants to call me back, always out of the office.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Dec 2023, 07:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Dec 2023, 07:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Morne M's updateReviewer Update
14 Dec 2023, 09:22This issue has NOT been resolved.
After more than a month, Vodacom business says that this is an in-store-only deal, but in its adverti*****t, it CLEARLY STATES that this is an online and in-store deal.
This is what I call passing the buck and not honoring their adverti*****ts.
I would still want Vodacom to honor their advertised deal.
For more than a month I've been asking to speak to a manager, to absolutely no avail.
Either
1.) Their managers are spineless and do not want to deal with customers
2.) They are too busy with, who knows what?
3.) They don't get informed, meaning the employees are hiding from their managers.
Regards,
After more than a month, Vodacom business says that this is an in-store-only deal, but in its adverti*****t, it CLEARLY STATES that this is an online and in-store deal.
This is what I call passing the buck and not honoring their adverti*****ts.
I would still want Vodacom to honor their advertised deal.
For more than a month I've been asking to speak to a manager, to absolutely no avail.
Either
1.) Their managers are spineless and do not want to deal with customers
2.) They are too busy with, who knows what?
3.) They don't get informed, meaning the employees are hiding from their managers.
Regards,
MM
Morne M's update14 Dec 2023, 09:22
Reviewer Update
This issue has NOT been resolved.
After more than a month, Vodacom business says that this is an in-store-only deal, but in its adverti*****t, it CLEARLY STATES that this is an online and in-store deal.
This is what I call passing the buck and not honoring their adverti*****ts.
I would still want Vodacom to honor their advertised deal.
For more than a month I've been asking to speak to a manager, to absolutely no avail.
Either
1.) Their managers are spineless and do not want to deal with customers
2.) They are too busy with, who knows what?
3.) They don't get informed, meaning the employees are hiding from their managers.
Regards,
After more than a month, Vodacom business says that this is an in-store-only deal, but in its adverti*****t, it CLEARLY STATES that this is an online and in-store deal.
This is what I call passing the buck and not honoring their adverti*****ts.
I would still want Vodacom to honor their advertised deal.
For more than a month I've been asking to speak to a manager, to absolutely no avail.
Either
1.) Their managers are spineless and do not want to deal with customers
2.) They are too busy with, who knows what?
3.) They don't get informed, meaning the employees are hiding from their managers.
Regards,