AS
Azaan S
1 reviews | Active since Aug 2016
25 Sept 2024, 12:36
Just getting worst day by day
On the 15-09 when I did a pre-order I was told the stock was available on the specific device. Up until today there was no communication on what is happening. I called in today only to be told my order will be delivered next week around the 03-10 or 04-10 due to a back order. Every month an SMS is sent to confirm that X amount is due on my account but no sms to tell the customer that "we **** to you & your device will only be delivered on the 04-10. If this was the case then I should have went to the iStore to get my device then waiting like a fool with no communication from Vodacom.
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Replies (2)
Vodacom's replyOfficial
26 Sept 2024, 08:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Sept 2024, 08:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AS
Azaan S's updateReviewer Update
28 Sept 2024, 14:54So why the hell was I told over the phone when I did the upgrade that there was stock and when I called again to follow up I was told delivery will take place between the 1st & 3rd of October. When will I now get the damn phone?
AS
Azaan S's update28 Sept 2024, 14:54
Reviewer Update
So why the hell was I told over the phone when I did the upgrade that there was stock and when I called again to follow up I was told delivery will take place between the 1st & 3rd of October. When will I now get the damn phone?