1 reviews | Active since Dec 2014

09 Feb 2017, 12:23

Just for you...Just for who?

<p>I switched from contract to prepaid. This JUST FOR YOU is advertised on all my platforms and menus, but as soon as I try and buy any of the deals advertised there or in the promotions section i get an error message!</p> <p>An unexpected error has occured. please try again later.</p> <p>As i have tried this for over a week now, when is later? I can only buy airtime or the normal data bundles.</p> <p>I have reported this 6 times alread and logged 2 call backs. No one can tell me why i cannot switch my airtime to buy data bundles or any of those deals advertised.</p> <p>Consultants just pass the bucket, I spoke to supervisers even the IT department. Why would i ever support Vodacom again to open a new contract if their prepaid service is this bad and advertising false promotions!!</p> <p>I am sick of being placed on hold and getting no explanation or solution.</p> <p>Do i need to port my numer to get service?</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team