ZH
Zintle H

1 reviews | Active since Mar 2009

17 Nov 2017, 13:51

JUST FOR YOU - FALSE ADVERTISING

Vodacom's Just-For-You promotion is misleading and a dishonest ********* promotional tool. I receive offers and EACH TIME I act on them ie buying airtime to purchase them when I go back they're no longer there. This has happen 4 times until I realized this a disgusting ploy to get customers to purchase high denominations of airtime. I recently installed the app and I thought this promotion will be different on the app. I received an offer to purchase IG for R79 I hurried to load airtime only to go back a minute later to find the offer gone??? I tested the currect offers to see how long they would last - and AGAIN discovered these offers remained for more than 2 hours when the one I purchased airtime for disappeared the minute I loaded airtime. I'm positive there are many customers in the same boat as I am regarding these offers. They've now even put in a place an AVR to advise customers that the offers are 'system generated' which is utter nonsense because they've specifically programmed this 'system' for the purpose of making customers buy airtime they otherwise would not have bought. It's frustrating and sickening and this changes every positive perception I've had of Vodacom.

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Replies (2)
Vodacom
Vodacom's reply17 Nov 2017, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Nov 2017, 13:01
Official

Dear Zinhle

I hope that you are well.

As per our telephone discussion, feedback has been provided and the matter has been resolved.

Have a lovely day further,

Regards,
Vodacom Consumer Website Team

HS