1 reviews | Active since Dec 2016

25 Sept 2017, 15:47

Just for theft

I'm forced to buy the Just for you data bundles because my data randomly disappears or I will get messages in the middle of the night telling me my data balance which is different to the one I had when I switched off all the apps and even turned off the data before going to sleep. So i will buy the just for you data and start surfing the web and then Il get a message telling me I have been paying R2... and the Just For You data has not been used. Today I bought the 50mb which says expires 26/09/2017, I went on Instagram next thing I get a message saying I have been paying R2 and all my airtime is gone but the 50mb is still not used. I'm constantly buying airtime and data that I'm not even using. This isn't fair

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Replies (3)
's update25 Sept 2017, 19:23
Reviewer Update
Now you not sending me messages notifying me about how much data I have left? They only arrive once all my airtime is used up. Check your system and see how many times I've bought airtime today. This is annoying. I have wifi assist off but even when I use wifi my airtime and data disappears.
Vodacom
Vodacom's reply26 Sept 2017, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Sept 2017, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,