TvdP
Tobie van der Poel

1 reviews | Active since Mar 2017

15 Mar 2017, 10:04

Just don't Care

<p>Two issues:</p> <p><br /> We did our upgrades at Clearwater 4U shop in January 2017. I was told that I would have to wait a week for stock to arrive of the model phone I wanted. So a week later I phoned 4U and was told by someone, not my consultant, that the phone I wanted was discontinued. So I went in again, my guy wasn't there but I chose a different model, re-signed all the paper work, got my phone and left. Only the next day my consultant phoned and informed me that the model I wanted was discontinued and will I consider something else...</p> <p> </p> <p>Then I receive my first invoice after the upgrade an see that I am still on the original package and the bolt on data was never removed. So after calling Vodacom and MANY calls from Vodacom to the 4U shop and conference calls between all of us 4U still haven't corrected it, they never call back even if they give there word to.</p> <p>The consultant is bad and the manager is as useless.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply15 Mar 2017, 10:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TvdP
Tobie van der Poel's update22 Mar 2017, 07:44
Reviewer Update

Dear Vodacom

Thank you for your reply, its been a week and nothing has happened. Have you received any feedback from the 4U shop? I am guessing not, that is how they opperate.

Regards