Just don't care

Had my phone booked in to be fix on 20 Dec 2014 then collected it on 29 Jan 2015 in the exact same condition as they sent the claim to the wrong insurance, then took it to Tokai and insurance would fix it as i removed my sim card in Nov 2014. i then called the insurance call centre and the agent told me that she will send an email to her manager who will then send the email on to nashua mobile, three weeks later and no contact. so finally on 10/03/2015 ingrid from the vodacom insurance sent nashua mobile an email for a claim. Nashua now wants to know why it took so long to submit the claim in order to justify the late claim. this is such bad service. im paying for a phone that i cant even use and that no one wants to be responsible for.