Just Close My Query.
I go to vodacom the glen to sort an issue out, yet they couldnt help me, so they log a call for head office, in which I'm told they will let me know what happened. No call or anything, yet my query with ref number *** is suddenly just closed & I still don't know what the issue was to losing so my data in a week.
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Vodacom's replyOfficial
04 May 2022, 07:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 May 2022, 07:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 May 2022, 11:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, "Dear Warren Zurcher,Kindly note that we have reviewed the queried usage and can confirm that the reflected data usage is accurate and in harmony with the authenticated connectivity that has taken place.Analysis of your Data Traffic pattern is indicative of - Peer to Peer File Sharing. Please log on to https://en.wikipedia.org/wiki/Peer-to-peer_file_sharing to get more info. SOLUTION: Please install a Data Monitoring App via the Internet. This will show you ''where'' the data was used on. Also note: if you still have active sessions running in the background, your Data Balance might not update timeously. Please be sure to close active sessions when done. As a Once Goodwill Gesture, as a valued customer, Vodacom has added a Complimentary 20gig bundle to your Account. It may be significantly helpful to install the My Vodacom APP in order to constantly manage and assess the usage on your number. Kindly also refer to http://help.vodacom.co.za/personal/subtopics/45/Perfect-Start-up/246/Learn-how-to-Manage-Your-Data for additional tips on managing the data usage. We trust that this assists in clarifying matters. Regards Marvin Vodacom Billing Team" Regards Consumer Website Team
Best regards,
Vodacom's reply04 May 2022, 11:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, "Dear Warren Zurcher,Kindly note that we have reviewed the queried usage and can confirm that the reflected data usage is accurate and in harmony with the authenticated connectivity that has taken place.Analysis of your Data Traffic pattern is indicative of - Peer to Peer File Sharing. Please log on to https://en.wikipedia.org/wiki/Peer-to-peer_file_sharing to get more info. SOLUTION: Please install a Data Monitoring App via the Internet. This will show you ''where'' the data was used on. Also note: if you still have active sessions running in the background, your Data Balance might not update timeously. Please be sure to close active sessions when done. As a Once Goodwill Gesture, as a valued customer, Vodacom has added a Complimentary 20gig bundle to your Account. It may be significantly helpful to install the My Vodacom APP in order to constantly manage and assess the usage on your number. Kindly also refer to http://help.vodacom.co.za/personal/subtopics/45/Perfect-Start-up/246/Learn-how-to-Manage-Your-Data for additional tips on managing the data usage. We trust that this assists in clarifying matters. Regards Marvin Vodacom Billing Team" Regards Consumer Website Team
Best regards,