KP
Kyle P

1 reviews | Active since Sept 2016

05 Jan 2017, 12:18

Just brushed aside

<p>I made a complaint on hello peter on 3rd January 2017 and the feedback i received was **********. Vodacom took away around 12 Gb of data from me on 1 January 2017. their feedback is that i used it up but they cannot provide me wih proof. i have proof that i am supposed to have 12Gb of data left. </p> <p>the other part is that I was told as a "gesture of goodwill" they would give me 1Gb of data. all i was given was 500Mb.</p> <p> </p> <p>Vodacom is constantly short changing me and have ****** datato the value of R1800 and re-imbursed me with R99 worth of data.</p> <p> </p> <p>how does that even sound remotely fair?</p>

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2017, 12:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team