Just Boo...

Quite frankly don't even know where to start. I don't generally write reviews, and definitely don't write bad reviews as I do honestly try give a business a fighting change... But after being **** to twice now by Vodacom call agents about contract fees when they try to sell you a new contract, I feel the need to warn others. After following up on this mater to be resolved for over a month on basically a daily basis, I just get told that their agents are working on the matter, leaving me to pay for contract fees I cannot afford of which I did not agree to at all. Very quick to come pick up the wireless router that was sent with this new contract, but I still have to pay for the contract now without getting the benefit of the router? That sounds fair... Pick up was literally next day but I still have to fight on a daily basis to not pay a new premium now which includes this router I don't actually possess anymore.

Be careful of the agents as they tend to "promise you that the fee will not increase. I promise you mam. You can phone me if the fees change" But then when the fees change the tune also changes. LYING to your customers of over 10 years is not a way to keep loyalty or respect. Not only once, but twice.

Vodacom you really need to train your agents better. Customer service is still a thing whether you want to believe it or not. Leaving a client to follow up on a daily basis to avoid paying fees they did not agree to is not acceptable.