Just bad service Again

I Upgraded on Monday 2nd September 2019 and all went well, Waiting for my new phone for 2 days so just for extra info i phoned again today 4 September 2019 to ask i things are going well with the order.

Apparently the confirmation center haven't even started with the order, So they obviously apologized but i mean if i didn't phone them then they wouldn't have done anything. Now im going to wait for i dont know how long because people dont know how to do their jobs.

Usually it takes 2-3 days according to people that upgrade but now im waiting again.

Think this is so unprofessional. Once again i feel the urge to cancel and just go to the store because at least they do everything how they should.