Just Bad luck or Extremely bad service?

I tried to upgrade through the Vodacom app 2 weeks ago. All seemed fine while filling in details. I got a confirmation sms and email of the upgrade. Reviewing the details I saw the delivery address were different and called to advise that Isak a mistake, I got put through from one department to another ( no one really seemed to know exactly what to do) I spoke to a lady and she confirmed the right Address and I took the matter has been resolved. A minute late someone called me and asked “ Did I come right?” Not saying in regards to what then realized it’s Vodacom and I confirmed that I did.

A week later my phone wasn’t delivered and when I called the call center to find out if it’s on the way, the lady at the call center said there is a message on Vodacom system not to help me and I have to go to a Vodacom shop to resolve the issue. I went the shop called in and help me get an upgrade.

Seeing I did the upgrade on the 29th of July and saw I get charged for the whole month on the new contract but didn’t got any of my new Minutes & Data I called accounts at Vodacom call Centre to see if it’s maybe a mistake or find out how it works ( having got an email that says it might be prorate for the month of July) to my surprise I were told again that there is a message on the Call center system not to help me.

I called vodacom shop in Brooklyn to ask the lady who helped me do the upgrade to remove that, she said she will assist but my issue is still unresolved

To date on 4 August 18 , the call center can’t help me, Vodacom Brooklyn hasn’t come back to me. And my July invoice for Vodacom ( Even though I were for 28 days on a smart M contract) were charged for a full Vodacom Red Select contract

Could anyone of Vodacom assist me?