JUST BAD BAD BAD BAD SERVICE VODACOM

My top of the range iPhone 6 s plus thats few days old bumped against the staircase and the screen is cracked badly! With no insurance on the phone I resorted to the supplier for help! Assistant Manager Michael assisted me and just had no sympathy for my unfortunate situation. More I tried to tell him that the fact that it bumped against the wall should not have caused the crack... the more he told me that Vodacom has strict policy and wont entertain my \accidental damage"The more I tried to explain that its impossible for a brand like APPLE and the top of the range phone should just break on such a soft tap the more he challenged my intellect by comparing it to a motor vehicle accident! Long story short.... he suggested that I take my phone to iFIX that way Vodacom would not know about the repair and I would still have my guarantee!!! SHOCKING!! That Im honest about my misfortune and met with no help and then given the alternative of being dishonest!! I asked for his name and also asked that he get the MANAGER to call me. Micheal assured me that Manager Craig Ortmann would call me on FRIDAY 15 JAN... even gave me a note saying i will receive a call... R7000 LOSS and no call back!"""