1 reviews | Active since Oct 2013
JUST AS BAD AS ALL THE REST -**** CUSTOMER SERVICE
So - I change from MTN to Vodacom because I think they are going to offer better customer service. But GUESS WHAT it seems like no cell phone provider can provide such thing as \ Good customer service". I had a problem with ***** and none of my apps worked on my contract. I contacted Vodacom customer care - 4 people gave me 4 different answers. and NOT ONE could help. WELL DONE Vodacom! Your just as **** as everyone else. I then decided to go into the branch to see if hey could help me since the people over the chat and phone are so useless. The lady said she would lodge a query for me. And phone me back. this was last Tuesday. Since then I have still not heard back from the lady that helped. I have phoned the Branch twice asking why she hasn't phoned back. This morning I got told once again I will get phoned back because she is busy???? ***!!! how RUDE and again how shocking is the customer service!!! I will never get a contract again in south Africa. Sick and tired of this ******* - this is why we are a third world country! Because no one can provide any form of \""customer Sevrice\"" - and Vodacom doesn't know the meaning of it either! """
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Vodacom Consumer Websites
We are currently investigating this matter and will make contact with you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
