Just another number to the Vodacom empire!

<p>Changing a debit order date and banking details is such a mission for Vodacom. All the other service providers got it right first time round but why would Vodacom care deliver the same? </p> <p> </p> <p>Thank you for making sure I remember my experience. I had to repeat myself 10+ times (and no I am not exaggerating) just to find myself phoning them again this morning! I can now get a refund for the money they owe but this takes 7 - 14 working days, which brings us to my next payment date! I had to pay a penalty fee for Vodacom's mistake. Money I will obviously not see again. I was also reminded by the consultant that this can have an effect on my ITC score and credit profile - for a mistake THEY made! Disgusted!</p> <p> </p> <p>Sad thing of all of this is, the Vodacom giant will not care when I move to another service provider as I threatened to do. I almost wanted to laugh at myself for saying that whilst talking to the consultant because I am and all of their customers will always be just another number to the Vodacom empire!</p> <p> </p> <p>My hopes for this review is to help other clients make the right decision: to not choose Vodacom! Cancelling my contract and migrating my number will be my pleasure! </p>