Just another horrible experience

Logged a request for assistance on my Fibre line and for 7 days I have not received any response on my ticket. My internet keeps on disconnecting and I have to restart my CPE and router. I cannot stream two 720p videos at the same time without it buffering, I can't even do a single 1080p stream. Line speed is fine when doing speed test.

Anybody at vodacom that will actually bother looking at my request? I want my line sorted out and I want the settings required to setup my own router. It is simply not acceptable that I am told that I have to use vodacom's horrible router and best of it all is that we have to call in and ask for access to the router. So basically 15 min on a call just to ask permission to log in. Your call center cannot even tell me if it is a DHCP or PPPOE connection.

Just send me the needed settings to setup my own router and all the problems will go away, your router is horrible and old.

Why should it be this difficult? If you cannot manage your clients then maybe think about opening up your network to other ISPs.