PC
PJ C

1 reviews | Active since Oct 2011

26 Sept 2018, 11:03

JUST ANOTHER GREEDY CORPORATE

IMPOSSIBLE TO DEAL WITH VODACOM. I AM ON A NEW 24-MONTH CONTRACT, BUT SUDDENLY, WITHOUT NOTICE, MY MOUNTLY AMOUNT HAS GONE UP BY ABOUT 50R. THE PEOPLE IN ACCOUNTS SAYS THIS WAS AN ERROR, BUT THE MINIONS AT CUSTOMER-UNCARE CANNOT DEVIATE FROM THEIR PRESCRIBED SCRIPTS, SO NO MATTER HOW MANY MINIONS YOU TALK/YELL/SWEAR AT THEM, IT IS TO NO AVAIL. THIS HAS BEEN GOING ON FOR 3MONTHS AND AT THIS STAGE VODACOM IS JUST GIVING ME THE RUNAROUND / HAS NO INTEREST IN RESOLVING THIS OR THE BEST INTEREST OF THEIR CUSTOMERS. I AM NOT HERE TO INFLATE YOUR ALREADY BALLOONING PROFITS - I WANT WHAT I SIGNED UP FOR: NOTHING MORE, NOTHING ****ING LESS

0
Replies (1)
Vodacom
Vodacom's reply26 Sept 2018, 11:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team