GS
Gillian S

1 reviews | Active since Jun 2012

26 Aug 2015, 13:27

Just another **** in the wind

So I realize this will not affect Vodacom's inability to serve their customers like human beings deserving of respect, but I feel compelled to express my dissatisfaction.<br> All of the staff I have encountered in the past 24 hours have lacked basic listening skills and comprehension abilities. I'm sure the person reading this review only has a rudimentary command of any language besides grunting and scratching one's armpit.<br> I may sound excessively bitter, but when I take into account my 'No Service' signal for over a week, lack of any communication from Vodacom besides the account I received via (automated) email with an account that I cannot view due to permanent fatal errors on the program they recommend. <br> Then there is the call centre. I spoke to probably 20 helpless individuals in the space of an hour and ended with nothing resolved, more confused than I was at the start, and exhausted from the emotional rollercoaster of dealing with people determined to pass you onto the next gormless idiot.<br> Today I decided to go to the Vodacom shop, where I was informed that my number has been deleted but other simcards should work in my phone

0
Replies (1)
Vodacom
Vodacom's reply26 Aug 2015, 14:01
Official
Hello GillSchro,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team