Just absolutely terrible service received

I have upgraded 2 of my 4 Contacts that is due for upgrade Online. I have received one contract phone and the other just never arrived. The first time i called in it stipulated that the package was highlighted as *****. Now, A - You just delivered the first upgraded contract to same address as the one in question. B- I did both upgrades on my online profile. CAN SOMEONE PLEASE SORT Vodacoms internal incompetency out. And if you cant, Please come collect phone and cancel all lines in my name. I really dont need to struggle with a cellphone network. There's plenty to chose from.