NM
NYAMURAVHA M

1 reviews | Active since May 2014

08 Feb 2020, 10:35

Just 4 U false adverti*****t to **** users By VODACOM SA

I bought 5 gigs + 5 gigs free for R159 on my Just 4 u USSD menu (Option 4) like i do every week for the past few months. Instead I get 6 gigs of data which was never advertised on my Just 4 you menu but R159 was deducted from my balance. When i call Vodacom customer care i was asked to provide proof like I get a print receipt after a purchase ..... this is ********** and ******** people. I am an IT specialist all transcations are stored on their backend system , even my historic transcations will prove this pattern. The transcations amount deducted will also show which data bundle i was supposed to receive , if just for you is truly personalised it will also show I dont get any 6 gigs bundle on my promotion profile. Why are we being ****med and then asked to prove it by such a big corporation. How many people are getting ****med and Vodacom gets away with it???? Considering that their data prices are among the most expensive in the whole world , we still get cheated out of our money.

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Replies (2)
Vodacom
Vodacom's reply10 Feb 2020, 08:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply11 Feb 2020, 15:16
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our telephonic conversation, we have assisted with your query. 

Regards,

Vodacom Consumer Website Team