WS
Wayne S

1 reviews | Active since May 2017

02 May 2017, 17:57

Junk Service!

<p>I've been a Vodacom client for the past 10 years!</p> <p>Service is Terrible. My vodamail email service which I rely upon was cancelled without any instruction from me. I have over the past 24 hours: called and spoken to Chad, Vanilla, Ntombi, Zanele and Lineo. Over and above going into the Paddocks Store in Milnerton to be referred to the Data Store at Century City. I have also requested a call me back, a 'nameless'person called me back and told me to hold on before cutting me off. With this type of service - Vodacom is headed for junk status like Mtn. my reference number from Vodacom is 1- ********** ********** Can somebody from Vodacom take some responsibility and fix your inefficiency please! Imagine the number of emails I and your other clients are misiing due to your inefficency! Frustrated Vodacom client</p>

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Replies (1)
Vodacom
Vodacom's reply03 May 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team