JULY 2017 payment cant be found....

I made a payment in July at the vodacom 4U store. I settled the balance on my account. The following month the amount reflected again.

I called the contact centre, they were of no help... just told me to back to the store.

As a result my line has been suspended for more than 7 months consecutively... having a 1yr and 3yr as well as a wife with epilepsy, the line was suspened at the most awkward and worrying times.

This resulted in the needing to go more than 6 times back to the Claremont store, when i live in Walmer Estate. Each time resulted in more than an hour of my time wasted. The store sent the POP, I sent the POP... Yet they can't find the payment.

At the same time of this, i had an additional handset charge added to my bill... when calling the contact centre, more than 30mins on the call... the advisor drops and doesn't call back.

When speaking to supervisors at the contact centre, again no help. Told me I have made late payments (not understanding that the payment is not late, the amount keeps carrying over).

This has caused me a great deal of stress and I am paying the bill with the extra handset charge.

I dont see how this is my issue, if i paid.

I am writing this to reach out for assistance.

I hope that someone can help me with this.

Kind regards, Zeyaad Khan