Josephine at Vodacom Menlyn is absolutely useless!!!

The service we received from Josephine at the Menlyn branch of Vodacom was absolutely shocking!!! If she wasnt busy running after other people or helping other employees who had no clue what to do, she was busy falling asleep while waiting on the phone for customer service to answer!!! I mean really?!?! Dont you have any respect for the customer? I wanted to take a video of her but thought Ill be civil and not make a mockery of her. Looking back now I wish I had!!! She completely missunderstood (after 1 hour 30minutes) what we wanted. We eventually had to leave due to work. She assured us that she will do what we requested, just to get a phone call from her saying ‘eish,your request was denied’ upon asking why her answer was ‘they dont say’. Vodacom, train your employees to have respect for customers!!!! Absolute waste of time!!! Useless useless useless