SL
Sandra L
1 reviews | Active since Feb 2018
04 Feb 2026, 09:59
JOHNATHAN DO YOUR ****** JOB
Vodacom is the worse service provider when it comes to resolving technical issues, but they don't mind they are taking their monies while my fiber service is not working. Since last week Thursday my Fiber is not working a log a query on Friday 30 January 2026 and every day since then I've been calling , besides on Sunday, I was informed Jonathan has been assigned to my ticket but whoever this ****** Johnthan is has no intention on assisting me to make matters worse the agents say they don't have direct contact with technician like how the hell can't you speak to someone from another department to ask them why you have not called the customer....The way am so angry nuh because all the agents say we will make notes on the system, but still nothing happens after making notes......PLEASE help how do I get someone to take me serious and for JONATHAN TO DO HIS ****** JOB
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Replies (3)SL
Sandra L's updateReviewer Update
04 Feb 2026, 12:21 Good day,
I believe all your calls are recorded.
I think the first agent I spoke to was Palesa on Friday that logged the ticket , I called again Saturday and was advise to wait for the 48hrs to be over , called on Monday and was informed that a Johnathan was assigned to ticket and was supposed to call me already to date no one has called me, furthermore all the consultants I spoke did troubleshoot and to date and it's still not working all i do daily is troubleshoot like a crazy person but not geeting joy your consultants just makes notes but no one comes back to me with a resolution. I spoke to Khulele from the fibre support Port Elizabeth branch. I requested to speak to the manager Avela who refused to speak to me. We were on the call for more than 30 mins till he decided to drop the call.
Am on a call now with Sivuyile from PE as well we did all the troubleshooting the outcome is still the same as much as it shows on your system am fully connected I can't access anything surely at this point Johnathan should of come to his senses that some is wrong but clearly Jonathan is a idiot that does not know his job at this point am paying for a service of which am not getting a benefit.
This email is a cry for help for someone to come to my place and check the problem
I believe all your calls are recorded.
I think the first agent I spoke to was Palesa on Friday that logged the ticket , I called again Saturday and was advise to wait for the 48hrs to be over , called on Monday and was informed that a Johnathan was assigned to ticket and was supposed to call me already to date no one has called me, furthermore all the consultants I spoke did troubleshoot and to date and it's still not working all i do daily is troubleshoot like a crazy person but not geeting joy your consultants just makes notes but no one comes back to me with a resolution. I spoke to Khulele from the fibre support Port Elizabeth branch. I requested to speak to the manager Avela who refused to speak to me. We were on the call for more than 30 mins till he decided to drop the call.
Am on a call now with Sivuyile from PE as well we did all the troubleshooting the outcome is still the same as much as it shows on your system am fully connected I can't access anything surely at this point Johnathan should of come to his senses that some is wrong but clearly Jonathan is a idiot that does not know his job at this point am paying for a service of which am not getting a benefit.
This email is a cry for help for someone to come to my place and check the problem
SL
Sandra L's update04 Feb 2026, 12:21
Reviewer Update
Good day,
I believe all your calls are recorded.
I think the first agent I spoke to was Palesa on Friday that logged the ticket , I called again Saturday and was advise to wait for the 48hrs to be over , called on Monday and was informed that a Johnathan was assigned to ticket and was supposed to call me already to date no one has called me, furthermore all the consultants I spoke did troubleshoot and to date and it's still not working all i do daily is troubleshoot like a crazy person but not geeting joy your consultants just makes notes but no one comes back to me with a resolution. I spoke to Khulele from the fibre support Port Elizabeth branch. I requested to speak to the manager Avela who refused to speak to me. We were on the call for more than 30 mins till he decided to drop the call.
Am on a call now with Sivuyile from PE as well we did all the troubleshooting the outcome is still the same as much as it shows on your system am fully connected I can't access anything surely at this point Johnathan should of come to his senses that some is wrong but clearly Jonathan is a idiot that does not know his job at this point am paying for a service of which am not getting a benefit.
This email is a cry for help for someone to come to my place and check the problem
I believe all your calls are recorded.
I think the first agent I spoke to was Palesa on Friday that logged the ticket , I called again Saturday and was advise to wait for the 48hrs to be over , called on Monday and was informed that a Johnathan was assigned to ticket and was supposed to call me already to date no one has called me, furthermore all the consultants I spoke did troubleshoot and to date and it's still not working all i do daily is troubleshoot like a crazy person but not geeting joy your consultants just makes notes but no one comes back to me with a resolution. I spoke to Khulele from the fibre support Port Elizabeth branch. I requested to speak to the manager Avela who refused to speak to me. We were on the call for more than 30 mins till he decided to drop the call.
Am on a call now with Sivuyile from PE as well we did all the troubleshooting the outcome is still the same as much as it shows on your system am fully connected I can't access anything surely at this point Johnathan should of come to his senses that some is wrong but clearly Jonathan is a idiot that does not know his job at this point am paying for a service of which am not getting a benefit.
This email is a cry for help for someone to come to my place and check the problem
Vodacom's replyOfficial
04 Feb 2026, 13:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2026, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SL
Sandra L's updateReviewer Update
04 Feb 2026, 16:39Dear Vodacom
How is that ya'll are saying my problem is resolved . You are sitting behind a desk seeing what you seeing and am sitting at my house still with the same problem as I explained to Khulule again am not bored to be calling to say that am experiencing a problem, what in the hell is so difficult to dispatch some one to come and see what the ****** problem is instead of working on systems that is providing BS...MY PROBLEM IS NOT FIXED.. Or kindly advise me to cancell my serve and recommend a provider that's better then you because clearly am not worth your business...
How is that ya'll are saying my problem is resolved . You are sitting behind a desk seeing what you seeing and am sitting at my house still with the same problem as I explained to Khulule again am not bored to be calling to say that am experiencing a problem, what in the hell is so difficult to dispatch some one to come and see what the ****** problem is instead of working on systems that is providing BS...MY PROBLEM IS NOT FIXED.. Or kindly advise me to cancell my serve and recommend a provider that's better then you because clearly am not worth your business...
SL
Sandra L's update04 Feb 2026, 16:39
Reviewer Update
Dear Vodacom
How is that ya'll are saying my problem is resolved . You are sitting behind a desk seeing what you seeing and am sitting at my house still with the same problem as I explained to Khulule again am not bored to be calling to say that am experiencing a problem, what in the hell is so difficult to dispatch some one to come and see what the ****** problem is instead of working on systems that is providing BS...MY PROBLEM IS NOT FIXED.. Or kindly advise me to cancell my serve and recommend a provider that's better then you because clearly am not worth your business...
How is that ya'll are saying my problem is resolved . You are sitting behind a desk seeing what you seeing and am sitting at my house still with the same problem as I explained to Khulule again am not bored to be calling to say that am experiencing a problem, what in the hell is so difficult to dispatch some one to come and see what the ****** problem is instead of working on systems that is providing BS...MY PROBLEM IS NOT FIXED.. Or kindly advise me to cancell my serve and recommend a provider that's better then you because clearly am not worth your business...