Johannesburg Power Outage

Okay. No cap. Where is the internet? I thought this outage is a well-known issue as it has affected the whole of Johannesburg and other parts of South Africa. I'm being told that the issue is being looked at instead of being fixed by technicians. And this is not only for Fibre but for other services you offer. We work from home and do everything else using the internet, how are we supposed to get stuff done while loadshedding is also giving us a hard time. I've been Given a run around by your support calls to switch of this and turn on this while they know that it's an outage your side and very little to do with the router. You keep saying i must allow time to get further feedback while time is not on anyone's side. Please advise ETR and acknowledge that this is not an individual issue.