Job number repair ***5

Where do I start, sent in my blackberry 4 and a half weeks ago to date not one person came back to me, when I called in I was told hold....after 10 minutes you get cut off, called again you told hold, person comes back tells me it's a complicated manager and that Steve Titus will call back the so called manager. A WEEK , HAS PASSED, With 8 calls later to at least get some feedback, non existent. I went on on Saturday, chatted to muneeb assured me that he will call me Monday, and send a e-mail to date no such luck. I again called today 03 February 2015 no one can help, as per agent they very busy. I literally gave up on this poor service from vodacom from the first time I visited, I was totally blown away, when you don't even get as much as a smile, but the consultant can explain to his buddy what a awesome weekend he had, and checking on his what's app if he has any messages.So what do I do now again go in, ask what stage my phone is at....really ?