job number ***6

Since February this year my phone has been booked in for repairs 5 times for the same fault. It freezes, if you have used Wi-Fi you need to switch the phone off to be able to use mobile data, it only allows emergency calls and then you need to switch off the phone and switch it back on. which will be difficult in the event of an emergency. The phone also gets very hot. The phone keeps getting sent back and the previous time we were told that there is nothing wrong with the phone. It is still doing the same and I cannot see that it is normal for this to happen as the other numbers on my contracts do not do this. The service I have received to not what I was used to with Vodacom. The last job number was ***6. this is the job number where the phone was returned and they said there was nothing wrong with the phone. Phone was booked in again on Saturday job number ***4