1 reviews | Active since Dec 2011
Job Number ***
<p>Good day</p> <p> </p> <p>The above job was logged at Vodacom Century City in February 2017 after months of going back and forth I was forced to collect the phone after being threatned that the loan phone will be blacklisted after no one at the store informed me that the my phone can be collected.</p> <p> </p> <p>Besides being disgusted by the service received I have a much bigger issue with Vodacom at the moment.</p> <p> </p> <p>When i switched the phone on I noticed that the the LCD is not as bright as it was when i gave it in on top of that certain parts of the screen are dead zones meaning that no matter how hard I press on the screen it fails to select that object especially on the keyboard section.</p> <p> </p> <p>So this is my request fix the phone in the way it was when I brought it in and for the inconvenience replace the camera as well - or just give me another Apple device.</p> <p> </p> <p>Awaiting your response.</p> <p> </p> <p>Regards</p> <p> </p> <p>Emile Machelm</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this matter to the Repairs Escalations team for review and feedback. Your reference number is EC-0CR1-2OWGT6.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this matter to the Repairs Escalations team for review and feedback. Your reference number is EC-0CR1-2OWGT6.
Regards
Roderique Lategan
Hi Roderique
Thanks for your feedback.
I also posted this complaint on Twitter and received feddback that I need to book in my device again to get a job nimber.
I also requested that i can get a loan device preferrably a Apple device as i have the Apple Watch like i did the last time.
I know it cant be guaranteed but seeing that this has been going on since February this year I dont think this is an unreasonable request.
Please confirm ASAP.
Hi Roderique
Thanks for your feedback.
I also posted this complaint on Twitter and received feddback that I need to book in my device again to get a job nimber.
I also requested that i can get a loan device preferrably a Apple device as i have the Apple Watch like i did the last time.
I know it cant be guaranteed but seeing that this has been going on since February this year I dont think this is an unreasonable request.
Please confirm ASAP.
