JOB NR ***9

Have handed in my Samsung A3, Job Nr. ***9, on 23 Sept 2015 for repairs at Vodacom Cape Gate. Today is the 19th of Oct and I haven't up to now had any communication from Vodacom on what is going on or when I will receive my phone back. I had to go to Vodacom Cape Gate 3 times now to go and find out what the situation is, every time I was told that the phone was dispatched??? I am using this phone for work and my clients are contacting me on this nr. I am paying for this phone/service, but haven't had a phone for the past month now?? Please can Vodacom revert with an acceptable explanation?