Job nr ***0

When booking phone in for warranty repairs on 25 January 2015, we complained about a keypad not working properly. The person assisting us that day confirmed that there was no water damage as indicated on the water damage indicators as we have raised a concern that all cell phone companies are using that as an excuse. The cell phone was bought on the 27th of December 2014, not even a month prior to handing in for repairs. After querying the matter in person with a person named Johan, he told us the warranty expired due to water damage. Apparently, this phone is at the advanced repair centre where they have \picked up"that the motherboard had water damage. This is not the case"