Job no ***1 and Job no ***4

<p>My son phone broke - the phone cannot read the sim card. Took the phone to Vodacom and it was send to the repair center in Somerset West. We got a sms that it is fixed and can be collected. We collected it and we found a cell c sim and somebody elses sd card in the phone. They said that a software upgrade was done. We then used 1.5 gIG to install all the apps again. The next day the phone again could not read the sim card. We then took it to Vodacom in the West Coast Mall. Wednesday I got a call from the shop and the lady told me that Maitland repair center refuse to work on the phone because it was fixed previously in Herm**** repair center and parts was replaced. I now must come and fetch the phone at West Coast Mall and take it to Herm****. I phone the repair center and they told me that it was indeed a software upgrade not a part replacement and that it was fixed in Somerset not Herm****. Now unfortunately, this is were I get very mad, Maitland cannot send the phone to Somerset!!!! I now must collect the phone at West coast and take it to Somerset. I do stay far from services. Up to date drove 520km to the shops for the phone. After all the years as a loyal vodacom customer this is the service you get. The repair center was rude. Cannot help, your problem not ours!!!! Vodacom West coast Mall recons they are not part of Vodacom but privatly owned. IN THE MEAN TIME MY SON IS WITHOUT A PHONE!!!!!!!!!!!!!!!</p>