Jabulani mall Vodacom

Vodacom Jabulani Mall 70,261 Bolani Rd, Soweto 1868 Unacceptable and Perthertic service today ,I bought a phone through Makro Online phone is the Huawei P30 lite with a Vodacom sticker that be said phone is from a vodacom shop .I went into store had the box ,the phone and proof of purchase which is the receipt with my ID book and sat for over 20 minutes to be assisted once the consultant assistant me after saying want to insure my phone was told I have to go to Makro so they insure it he then asked 2 other consultant whom said the same thing .I called Makro and Makro said they can't insure phones ,I ended up calling Vodacom customer service line and a well spoken lady advised that mall Vodacom store had to assist with my Insurance request This is the worst customer service ever with some ladies in that store assist when they want to and another consultant felt she assist a customer just cause she knows the Guy , This is Perthertic service no one even bothered to call to confirm I was told told with attitude like I'm a Dog who is Clueless Need I say I bought this phone I am irrate and demand that this specific Vodacom store is shown this complain and be accountable for this as I believe Walk in centres or Stores are there to assist with queries and not every customer has printers to print at home if forms are sent so if we are returned and told we cannot be assisted as yet this is a Vodacom products then rather close such stores and we deal with head Offices Attitude is a problem it is not a reason to be treated like this even if they unsure about something they must confirm I want a written apology from that store and sent to my email ,I will take no excuses such must be addressed

I will not tolerate such Service every customer should be treated the same with respect and with customer service.