1 reviews | Active since Jul 2016

13 Jun 2019, 21:02

J4U and data prices

Just for you needs to be renamed. The offers are never just for you. They are for their specials. I always buy 12 rand 3 days power hour or 30 minutes R5 daily. But now i cant get my 'just for me' 12 rand deal. I keep getting offers i never purchases like the R45 power hour for 7 days. Pleaae rename seevice or give us morw options. Sometimes you only two senseless options. Also the data advance is a ******* because you do not state that it is valid for only one day. The prices are foe normal data, but valid one day. Nowhere do you state that the data is for one day. You are not competitive when it comes to pricing esp Data. Your J4U offers are more expensive than normal data for many networks

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Replies (2)
Vodacom
Vodacom's reply14 Jun 2019, 07:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Jun 2019, 16:39
Official
Dear Letlhogonolo,
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards Consumer Website Team(SA)

Best regards,