I've waited long enough and fed up!!!

I am still waiting for Vodacom to correct my cover amount, since the 30th April, today is the 6th and still no light. Today I called your 152 and spoke to a lady who said "hold I'm still checking for you", and I held patiently for an hour only for her to drop the call, and it's clear that it was deliberately done otherwise she would have called me back if it was dropped due to network issues. HOW LONG DO I STILL NEED TO WAIT FOR A SIMPLE THING TO HAPPEN, honestly you can't take over 5 working days trying to correct a correct claim amount!!! I'm tired of Vodacom really!!