I've never received such bad customer service
My Fibre contract was signed for cancellation on the 31 Dec 2018. Vodacom Billed me for Jan, Feb and March 2019. I phoned every month, complained and asked for someone to call me back to tell me why Vodacom keep billing me. I got no response. The person on the other side keep telling me they will send Dominique an email and ask him to phone me back or to resolve the matter. I keep calling every month Vodacom owes me more than R2000. No one calls me back and the credit still doesn't show on my account. My account with Vodacom is about R8000 every month I'm going to cancel all my contracts as soon as the period expires.
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Replies (2)Vodacom's replyOfficial
20 Jun 2019, 11:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jun 2019, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
20 Jun 2019, 14:19Still waiting for someone to contact me.
's update20 Jun 2019, 14:19
Reviewer Update
Still waiting for someone to contact me.
