ZH
Zamokuhle H
1 reviews | Active since May 2013
23 Oct 2018, 07:35
I've just been ******
I bought R100 Vodacom airtime using the capitec cellphone banking app *130*3279# that was at 05:30 and now it's 07:29...two hours later I have not received my airtime while my money has been deducted as per sms notification I have received from Capitec. Between Capitec and Vodacom someone needs to catch a wake up because I want my airtime, failing that, I want my refund. This level of service is disgustingly unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Oct 2018, 09:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2018, 09:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Oct 2018, 09:45 Dear Zamokuhle Thank you for you post. Please note that we have tried calling however was unable to get hold of you in order to provide feedback. As you recharge was done through you online banking channel, you will have to get in contact with your bank in order to assist with your query. Please note that this is a service offered to you bt your bank and they will need to assist. Have a lovely day further. Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2018, 09:45
Official
Dear Zamokuhle Thank you for you post. Please note that we have tried calling however was unable to get hold of you in order to provide feedback. As you recharge was done through you online banking channel, you will have to get in contact with your bank in order to assist with your query. Please note that this is a service offered to you bt your bank and they will need to assist. Have a lovely day further. Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Oct 2018, 09:46 Dear Zamokuhle Thank you for you post. Please note that we have tried calling however was unable to get hold of you in order to provide feedback. As you recharge was done through you online banking channel, you will have to get in contact with your bank in order to assist with your query. Please note that this is a service offered to you by your bank and they will need to assist. Have a lovely day further. Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2018, 09:46
Official
Dear Zamokuhle Thank you for you post. Please note that we have tried calling however was unable to get hold of you in order to provide feedback. As you recharge was done through you online banking channel, you will have to get in contact with your bank in order to assist with your query. Please note that this is a service offered to you by your bank and they will need to assist. Have a lovely day further. Vodacom Consumer Website Team
Best regards,